Refund Policy
Last updated: 1 August 2026 · Version history at the end of this page
This is a courtesy translation. The binding version is the Spanish one, available at Política de Reembolso. If the two texts differ, the Spanish text prevails.
30 days from first payment to request a full refund, no questions asked. After that, the subscription can be cancelled at any time, effective at the end of the billed period, with no proration.
1. One rule
The rule in the box above applies equally to the monthly plan and the annual plan. There are no different terms per product, no first month is withheld, and nothing is calculated pro rata.
This policy covers every automation subscription purchased through the pricing page.
2. Within the 30 days
For 30 calendar days after the first payment for a subscription, you may request a refund of the full amount, without having to give a reason and without any penalty.
The period runs from the date of the first payment, whether on the monthly or the annual plan, and applies once per customer and product.
3. After that
Once the 30 days have passed, the subscription remains cancellable at any time and without notice. Cancellation takes effect at the end of the period already billed: the service stays active until that date, no further charge is issued, and the current period is not prorated.
There is no minimum term and no penalty for cancelling.
4. How to request one
- Write to soporte@biglobster.top from the email address you signed up with, naming the product.
- We confirm receipt within 24 business hours at the latest.
- We process the refund within 14 calendar days of the request at the latest.
You do not need to explain why, although we appreciate the feedback so we can improve the product.
5. How the money is returned
The refund is paid back to the same payment method used for the purchase and is processed by the payment provider acting as merchant of record. How long it takes to appear in your account depends on your bank, usually a further 3 to 10 business days.
We apply no fees and withhold nothing from the amount returned.
6. Exceptions
We may refuse a refund, giving our reasons in writing, in cases of:
- Fraudulent or abusive use of the service, including repeated refund requests for the same product.
- Breach of the Terms and Conditions that has led to termination of the contract.
7. Your rights as a consumer
If you are buying as a consumer resident in the European Union, this policy does not replace or limit your right of withdrawal or any other right granted to you by the consumer legislation of your country. The 30 days granted here are longer than the statutory minimum of 14 days. Where that legislation gives you greater protection, it prevails over the terms set out here.
Version history
| Version | Changes |
|---|---|
| 01/08/2026 | Refund window extended from 14 to 30 days, with a single wording used identically on the pricing page, in the terms and in the FAQ. Applies equally to the monthly and annual plans, with no per-product conditions and no pro rata calculations. Version history added. English courtesy translation published. |
Related documents: Terms and Conditions · Privacy Policy · Pricing.