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Terms and Conditions

Last updated: 10 October 2026 · Version history at the end of this page

1. Who you are contracting with

BigLobster is a brand of Biglobster LLC, a limited liability company organized under the laws of the State of New Mexico (USA). Registration number: 3279115 (Entity ID 0008120949, New Mexico Secretary of State).

Registered address for service of notice: 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA. There is no office open to the public and no in-person service: the business operates entirely remotely. Contact: hola@biglobster.top.

2. Subject matter

These terms govern the purchase of BigLobster's automation subscriptions: software agents that carry out recurring tasks on the customer's website and content, hosted and operated by BigLobster.

What you are buying is access to software running continuously, not an allocation of human working hours. The scope of each subscription is the one set out on the corresponding agent's entry on the pricing page, which forms an integral part of this contract.

Use of the website implies acceptance of these terms. Purchasing a subscription additionally requires express acceptance during sign-up.

3. What each subscription includes

Unless the product entry states otherwise, every subscription includes:

• Continuous operation of the agent purchased, within the agreed scope and at the frequency stated on its entry.
• Hosting and maintenance of the infrastructure required to run it.
• Measurement and continuous improvement of the agent's performance, at no extra cost.
• Email support at hola@biglobster.top, with a response within 24 business hours.

It does not include AI model consumption. The subscription price does not include the consumption of AI models: you need your own API key from OpenRouter, or from whichever model provider you prefer, and you pay that consumption directly to that provider. BigLobster neither resells nor intermediates that consumption, and is not answerable for that provider's price changes, quota limits or outages, in accordance with clause 12. The API key is configured securely during sign-up and the customer may revoke it at any time.

The AI provider is the customer's. The customer chooses and contracts directly, in its own name, the model provider whose key it supplies: the account, the plan, the models, the region where data is processed (for example, EU-only processing where its plan allows it) and that provider's terms of use and privacy terms are the customer's decision and responsibility. BigLobster only uses that key to run the agents subscribed to, on the customer's instructions. That provider is not a sub-processor of BigLobster, and its processing of data is governed by the contract between the customer and that provider.

It also does not include bespoke development, migrations, specific integrations or consultancy. That work is contracted and invoiced separately, outside the shop, and forms no part of any subscription.

4. Sign-up and activation

The subscription is concluded once BigLobster confirms sign-up by email and the invoice for the first period is paid. Activation in under 24 business hours from subscription confirmation.

To be able to run the service, the customer must provide the minimum technical access indicated at sign-up. If it is not provided, the subscription may be suspended, with no right to a refund of periods already consumed, after notice by email.

5. Term, renewal and cancellation

• Term: each agent can be purchased with monthly or annual billing. In both cases there is no minimum term.
• Renewal: the subscription renews automatically at the end of each period - month or year, depending on what you chose - unless cancelled beforehand.
• Refund and cancellation: 30 days from first payment to request a full refund, no questions asked. After that, the subscription can be cancelled at any time, effective at the end of the billed period, with no proration. This applies equally to the monthly and annual plans. The detail is in the Refund Policy.
• How to cancel: by writing to hola@biglobster.top. No advance notice is required, no reason need be given, and no penalty applies. The service stays active until the end of the period already paid for and no new charges are issued.
• Termination by BigLobster: if we are the ones who stop providing the service, termination takes effect at the end of the current billed period and we refund the unused proportion. Only in cases of fraudulent or unlawful use, or use that compromises the security of the service, may termination be immediate.

6. Prices, taxes and payment

• The prices published on the pricing page are stated in the currency shown on each version of that page: euros on the Spanish version and US dollars (USD) on the English version. The applicable price is the one displayed, in its currency, on the page you purchase from. Prices exclude tax. Any applicable tax is itemised on the invoice before you pay.
• How to pay: the website does not take online payments yet. After you request activation, Biglobster LLC emails you the invoice for the period with instructions to pay by bank transfer. Renewals are invoiced the same way, before each period starts. BigLobster never asks for or stores card details.
• Advance notice of price changes: prices may be changed, and any change will be communicated at least 30 days in advance. That period is advance notice and bears no relation to the 30-day refund window in clause 5. A change does not affect periods already billed, and the customer may cancel before it takes effect.
• Non-payment of a period entitles us to suspend the service after notice.

7. Bespoke work

BigLobster also carries out bespoke development and integration projects. That work is not sold through the shop: it is quoted, contracted and invoiced independently and directly between the parties, under its own specific terms. Nothing set out in these terms for subscriptions applies to it automatically.

8. Customer obligations

• Provide accurate information at sign-up and keep it up to date.
• Hold the necessary rights over the content, domains and systems the agent runs on.
• Not use the service for unlawful purposes, nor to generate content that infringes third-party rights or applicable law.
• Keep access credentials secure, including the API key of its AI provider.
• Choose and configure its AI provider in accordance with clause 3, accept that provider's terms and decide which content may be sent to it.
• As controller of any personal data in the content and systems the agent works on: have a legal basis to process it, inform the data subjects, handle their rights and not include special categories of data (Art. 9 GDPR) or data that the task does not need.
• Review the agents' outputs before publishing them where the agent allows it, and be responsible for what is published on its website or channels, including any labelling as AI-generated or AI-assisted content that falls to it as deployer (Art. 50 of Regulation (EU) 2024/1689). For agents that publish without prior approval, activating them means accepting that automatic publication; the customer may ask for prior human review at any time.
• Hold BigLobster harmless against third-party claims arising from the content, data, access or instructions provided by the customer, from the choice or configuration of its AI provider, or from a breach of these obligations, to the extent permitted by law.

9. Intellectual property

The website's content (text, design, code, images) belongs to BigLobster or its licensors. Reproduction without express written authorisation is prohibited.

The outputs generated by the agents for the customer (articles, infographics, reports and configurations applied to their systems) belong to the customer from the moment of delivery. BigLobster retains ownership of the software, the agents and the infrastructure that produces them.

10. Artificial intelligence

Delivery of the service is automated and carried out by artificial intelligence systems with human oversight of decisions. The applicable transparency terms are set out in Use of artificial intelligence, which forms part of these terms.

11. Availability and support commitment

The service is provided with the reasonable diligence of a professional in the field. BigLobster does not commit to an availability percentage (uptime): at the published prices we could not measure or compensate one seriously, and we prefer not to promise what we cannot sustain.

What we do commit to is support: a response within 24 business hours at hola@biglobster.top for any incident, sign-up, cancellation or refund request. If an incident prevents an agent from running for an extended period, compensation in service time is agreed with the customer.

Nor is any particular commercial outcome guaranteed: the agents perform the agreed work; they do not guarantee sales, search rankings or any specific metrics.

12. Third-party dependencies

The service relies on external providers that BigLobster does not control, principally artificial intelligence model providers, third-party APIs and hosting providers. The following are excluded from the committed availability and from BigLobster's liability:

• Outages, downtime or service degradation at AI providers, third-party APIs or hosting infrastructure.
• Changes to those providers' prices, terms of use or policies.
• Quota limits, rate limits, account suspensions, or withdrawal of models or features by the provider.
• Changes in model behaviour or quality arising from upstream updates.
• Scheduled maintenance, announced with reasonable notice wherever possible.
• The processing of data by the customer's AI provider, which is governed by the contract between them (clause 3).
• Force majeure, including network outages, cyberattacks and decisions of public authorities.

If one of these circumstances prevents the service from being provided on a lasting basis, BigLobster will notify the customer and may replace the affected provider or, where that is not feasible, terminate the subscription and refund the unused proportion.

YouTube

BigLobster publishes videos to its own YouTube channel using YouTube API Services. By viewing, sharing or interacting with that content on YouTube you agree to be bound by the YouTube Terms of Service, which apply alongside these terms. Data processing on YouTube is governed by the Google Privacy Policy; BigLobster's use of YouTube API Services is described in section 8 of our Privacy Policy.

13. Limitation of liability

Save for wilful misconduct or gross negligence, and without prejudice to any mandatory rights the customer has as a consumer:

• BigLobster's total aggregate liability for any claim arising from the service, on whatever basis, shall not exceed the amount actually paid by the customer in the 12 months preceding the event giving rise to it.
• Indirect damages, loss of profit, loss of revenue, loss of business opportunity, loss of custom, loss of data and loss of goodwill are excluded, as is any consequential loss, even where the possibility of such loss had been advised.

14. Data protection and processing agreement

The processing of personal data is governed by the Privacy Policy, drafted in accordance with Regulation (EU) 2016/679 (GDPR), which distinguishes BigLobster's two roles: controller in respect of its own subscribers' data, and processor in respect of the data its agents handle on the customer's behalf.

On purchasing a subscription, the parties additionally enter into a data processing agreement under Article 28 GDPR, which is incorporated into these terms and prevails over them as to its subject matter. In that relationship the customer is the controller and BigLobster acts solely on their documented instructions. You may request a copy before purchasing at hola@biglobster.top.

15. Governing law and disputes

These terms are governed by the law of the State of New Mexico (USA), the place of organization of Biglobster LLC, owner of BigLobster, and the parties submit to its competent courts.

This clause does not deprive the customer of the protection afforded by the mandatory provisions of the country of their habitual residence. If you are contracting as a consumer resident in the European Union, you retain in full the rights granted to you by the consumer legislation of your country, including the ability to bring proceedings before the courts of your domicile, and you may use the European online dispute resolution platform.

16. Changes

BigLobster may amend these terms. The version in force is always the one published on this page, identified by the version date in the header and recorded in the version history.

Material changes affecting active subscriptions will be communicated by email 30 days in advance, under the same advance notice of change regime as clause 6. As there, that period is advance notice and bears no relation to the 30-day refund window in clause 5.

Related documents: Privacy Policy · Refund Policy · Use of artificial intelligence.